Ordering and personalization
How do I add my personalization?
Enter the name, year or short text in the Personalization field on the product page before you add the item to your cart. Choose any size, color or design options from the menus on the same page.
Will you check my spelling?
We make your item exactly as you submit it, so please check spelling, capital letters and dates carefully before ordering. If something is unclear, we will email you before production starts.
Can I change or cancel my order?
You can cancel or change an order within 24 hours of placing it, as long as production has not started. Email support@ensado.com with your order number. Once production has started, personalized orders cannot be cancelled or changed.
Production and shipping
How long does it take?
Every item is made to order after you buy it. Production normally takes 7 to 10 business days. Production time comes first, then shipping. Standard shipping usually takes 7 to 15 business days after dispatch. Delivery times are estimates and are not guaranteed. During peak seasons production may take longer, and we will tell you if your order is delayed.
Where do you ship?
We currently ship to the United States, and shipping is free on every order. US import duties and customs fees are included.
I need it by a certain date. Can you rush it?
Express shipping is available only in specific cases and must be confirmed by us before you order. Please email support@ensado.com with your event date. Express shipping shortens delivery time only, not production time.
Will I get tracking?
Yes. You receive a confirmation email when your order ships, with tracking information where available.
My tracking has not updated. What should I do?
If your tracking has not updated for 10 days or your parcel is lost, contact us and we will work with the carrier. If the parcel cannot be found, we will re-make and re-send your order or refund you.
Returns and problems
Can I return a personalized item?
Personalized and made-to-order items are made just for you, so we do not accept returns for change of mind, wrong size ordered or mistakes in the information you submitted.
What if my item arrives damaged or wrong?
Email support@ensado.com within 14 days of delivery with your order number and clear photos of the item and packaging. We reply within 2 business days and will replace, repair or refund the item if it arrived damaged or defective, has a print or embroidery problem, or is not what you ordered.
Products
Are wreaths included with the wreath sashes and bows?
No. Wreaths, greenery and other decor shown in the photos are not included. You receive the sash or bow only.
What do the numbered colors mean?
Some sashes and bows offer fabric Color 1 to Color N. The numbers match the color chart shown in the product photos.
Still have a question?
Email support@ensado.com or visit our contact page. You can also read our full Shipping Policy and Returns and Refunds Policy.