Last updated: November 9, 2026
This Privacy Policy explains how TJL Ecommerce Hub Limited, trading as Tracy (“we”, “us”), collects, uses and shares personal information when you visit tracy.ensado.com or buy from us.
Information we collect
- Order and contact details: your name, email address, shipping and billing address, phone number (if you give it), the items you buy and the personalization text you enter.
- Payment information: payments are processed by our payment providers (for example PayPal and Stripe). We do not see or store your full card number.
- Messages: what you send us by email or through our contact form.
- Technical data: IP address, browser and device type, pages viewed and cookies needed to run the shop (for example your cart and checkout session).
How we use it
- To make, ship and support your order, including checking your personalization.
- To answer your questions and handle problems, replacements and refunds.
- To prevent fraud and keep the website secure.
- To meet legal, tax and accounting obligations.
- To send marketing emails only if you choose to receive them; you can unsubscribe at any time.
Who we share it with
We share personal information only with service providers who help us run the store: payment processors (PayPal, Stripe), our production partners and shipping carriers (to make and deliver your order), our website hosting and email providers, and professional advisers or authorities when the law requires it. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
Cookies
We use cookies that are necessary for the shop to work (cart, checkout, login and security). We also use first-party cookies to remember how you reached our store (for example a search engine or an ad), so we can see which channels lead to orders. This information stays with us and is not sold. If we add analytics or advertising tools in the future, we will update this policy and the choices available to you.
How long we keep it
We keep order records for as long as needed to fulfil the order and to meet legal and accounting requirements (usually up to 7 years). Contact form messages are kept for as long as needed to answer them.
Your rights
Depending on where you live (including California and other US states with privacy laws), you may have the right to know what personal information we hold about you, to get a copy, to correct it, to delete it, and to opt out of any sale or sharing. To make a request, email support@ensado.com. We will not discriminate against you for exercising your rights. We may need to verify your identity before acting on a request.
Children
Our store is intended for adults. We do not knowingly collect personal information from children under 13. Names of children that you enter as personalization are used only to make your order.
Security and international transfers
We use reasonable technical and organizational measures to protect your information. Our company is based in Hong Kong and our website is hosted outside the United States, so your information may be processed in other countries.
Changes and contact
We may update this policy; the date at the top shows the latest version. Questions: support@ensado.com, TJL Ecommerce Hub Limited, Rm 1508, 15/F., Office Tower Two, Grand Plaza, 625 Nathan Road, Mong Kok, Kowloon, Hong Kong.